Sales Channel Support Analyst

We are seeking to add an energetic, assertive, self-starter with a positive attitude to join our Sales & Marketing Team as a Sales Channel Support Analyst. Under guidance, this position supports Frontier’s broker/vendor sales channels and will be handling day to day broker requests such as product training, marketing material requests, day to day transaction requests, and enrollment and portal questions.

The primary job function is to build strong relationships with our brokers and partners. It may include partner site visits if needed to foster relationships, run promotions to increase broker sales, and answering account related questions including articulating the value of Frontier.

This role will report to the Sales Channel Manager and work hand in hand to deliver an outstanding broker service experience.

Duties and Responsibilities:

•  Work with internal operations team to ensure any request or adjustment from brokers are completed
•  Design and analyze broker sales reports
•  Correspond with brokers via email and phone communication to assist with enrollments, switch holds, corrections, promos, and general order entry including correcting names and contact  numbers
•  Check and follow-up on any issues with broker enrollments including but not limited to stuck enrollments, pending enrollments, switch holds, etc
•  Distribute training materials, coordinate trainings, and follow up with brokers
•  Visit potential and current brokers to get feedback on both training and sales
• Assign toll-free numbers to campaigns for internal use and broker use
• Ensure brokers follow the appropriate TPV (Third Party Verification) process for enrollments
• Maintain promotional spreadsheet list including additions and edits; as well as distribute these charts to all brokers, sales representatives and internal operations
• Work with call center supervisors to resolve broker enrollment escalations and provide feedback
• Coordinate with IT personnel to set up user names and broker portal

Education and Experience:

 Four year college degree and a minimum 1 year work experience required

Qualifications and Requirements:

• Strong bilingual (English and Spanish) oral and written communication skills are required
• Proficient with Microsoft Excel and Word required
• Ability to effectively communicate across multiple organizational levels and roles
• Refined problem solving and detail oriented
• Highly efficient time management and organizational skills while working independently
• Commitment to customer service, task ownership and completion, listening, resolution management, analyzing information and multi-tasking.

Full-time position. Excellent benefits package available, including 401(k) matching. Competitive pay; commensurate with experience.

Interested candidates may apply by sending their resume to jobs@frontierutilities.com.  In the subject line, please include this position title and your name.