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Billing Statement Format

Here are some of the most important features that can be found on your new Frontier Utilities billing.

Please note that standard Residential and Commercial bills are virtually identical, except for the TDU (TDSP) Delivery Charges.

On Residential bills, all TDU (TDSP) Delivery charges are combined into a single line item; on Commercial bills, these charges are itemized as separate line items.

 

A   

 

Your New Account Number – You will need this number for any account related inquiries.

 

Amount Due – Amount required to pay by due date to avoid a late payment penalty.

 

Due Date – Your payment is due on this date.

 

 

B  

 

Invoice Date – The date your bill was issued.

 

Opening Balance – The total amount due from your previous bill.

 

Balance Forward – The difference between the Opening Balance and Payment. You owe this balance now (not when your current bill is due). If you have already paid this amount, it may still appear on your invoice. (if none is owed, this will appear as “$0.00”)    

 

Frontier Utilities and TDU (TDSP) Charges –Total of the amounts in the Frontier Utilities Current Charges and TDU (TDSP) Current Charges sections.

 

Total Amount Due – The total amount charged by Frontier Utilities.

 

 

C

 

Average Daily Electricity Usage – Average daily electric usage by billing period.

 

 

D

 

Important Telephone Numbers – Contact information for account related questions and outage reporting.

 

Bill Payment Assistance Program – This program helps Frontier Utilities customers who need assistance to pay their electric bills. Customers may pledge any amount by checking the box on the remittance form.

 

 

 

E

 

Bill Payment Assistance Program – This program helps Frontier Utilities customers who need assistance to pay their electric bills. Customers may pledge any amount by checking the box on the remittance form.

 

 

F

 

Payment Remit Address – If the customer pays his/her bills through an automatic monthly payment or bank draft, "DO NOT PAY" will appear here along with the scheduled date and amount for the  automatic payment. Otherwise, the customer may detach this form and include it with the bill payment. This portion includes the billing date, account number, payment due date, the customer's mailing address, the amount due, the payment remittance mailing address, and contact phone numbers for payment with a credit card.

 

 

G

 

ESI ID –  The unique identifier created for your meter location by your TDU (TDSP).

 

Your Service Location –The address where electric service is being provided.

 

Meter Code – The number assigned to the electric meter at your premise by the TDU (TDSP).

 

Period – Date range in the meter reading cycle reflected on the bill

 

Reading Type – The meter reading may fall under two different types:

 

Actual Reading – A reading obtained from the meter by the TDU (TDSP).

 

Estimated Reading– A meter reading that was estimated by the TDU (TDSP).

 

Meter Readings (“Previous Meter Read,” “Current Meter Read”) – Readings for the current and previous billing periods taken from the electric meter by the TDU (TDSP).

 

Multiplier (Multi) – This number is used by the TDU (TDSP) to help determine the Power Usage for the billing cycle. (Most residences do not use a large amount of energy, so the multiplier is typically shown as  “1.”)

 

Total Usage – Total amount of electricity (in kilowatt-hours, or kWh) consumed during the service dates shown (determined by subtracting the Previous Meter Read from the Current Meter Read, and then multiplying that number by the Multiplier; on the sample bill shown here, the calculation would be: 64931 - 64538 * 1 = 393 kWh)

 

 

H

 

Billing Period – The date range that electric service was provided for this billing period.

 

Electricity Charges –The amount of electricity you used (shown in kWh) times the price you pay per kWh. current billing period.

 

Rate – Identifies the account’s current rate plan.

 

PUC Assessment – Residents in an incorporated town or city with more than 1,000 residents are assessed this charge to recover the gross receipts tax imposed on retail electric providers.

 

Gross Receipts Tax Reimbursement - This is the charge assessed to recover the miscellaneous gross receipts tax imposed on retail electric providers operating in an incorporated city or town. The  Miscellaneous Gross Receipts Tax is imposed on both utility companies and retail energy providers located in a city or town having a population of more than 1,000 according to the last federal census.

 

TDU (TDSP)  Fixed and Usage Charges – This portion of the statement contains a list of charges for the current billing period from the customer’s Transmission and Distribution Utility, or TDU (TDSP) (the utility that owns or operates the equipment or facilities to transmit or distribute electricity to the location). These charges from the TDU (TDSP) are called “pass-through” charges, since they are charged to the customer by his/her TDU (TDSP) and “passed through” to the customer on the Frontier Utilities statement. Pass-through charges vary, may change from time to time, and are set by a complex schedule of rates and charges that is regulated by the PUCT.

 

TDU (TDSP) Delivery Charges   –  The total amounts assessed by a TDU (TDSP) for the delivery of electricity to a customer over poles and wires and other TDU (TDSP) facilities not including discretionary charges.

 

 

I

  

Average Price Paid for Electric Service – A calculation of the average unit price for electric service for the current billing period. The total average price for electric service reflecting all recurring charges, excluding state and local sales taxes, and reimbursement for the state miscellaneous gross receipts tax.

 

Service Plan End Date – If the customer is on a fixed-rate plan, the actual date when the contract ends appears here. (If the customer is on a variable rate plan, this area will appear blank).

 

 

J

 

Your Bill Payment Options – Details and contact information for Frontier Utilities’ bill payment options.

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5444 Westheimer Rd., Suite 1100, Houston, TX 77056
PUC Certificate 10169
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Explanation of Numbered Items Above

  1. Opening balance - Your balance prior to this invoice.

  2. Payment Received - The last payment we've received from you, thanks!

  3. Your Average Daily Electricity Usage
    This graph shows an average of how much electricity you use per day. Usage is determined by dividing the total amount of kWhs used in a month by the number of days in that month. For example, if you used 635 kWhs in January, then your average usage is 20.5 kWhs per day (635kWhs / 31 days). You can review this chart to monitor how your usage varies during the year.

  4. Meter Code - The identification number on your meter

  5. Period - The dates on which this billing cycle began and concluded

  6. Read Type
    ACTUAL: The reading we received directly from your meter
    ESTIMATED: An estimate of how many kWhs will be used based on your usage history

  7. Previous Meter Read - The amount of kWhs recorded on your meter at the beginning of the billing cycle

  8. Current Meter Read - The amount of kWhs recorded on your meter at the close of the billing cycle

  9. Multi - The number of meters recording your usage

  10. Usage - The amount of kWhs used during this billing cycle. This is determined by subtracting the beginning meter recording from the ending meter recording.

  11. Customer Base Charge - A charge assessed during each billing cycle without regard to the customer's demand or energy consumption. A base charge of $5 is applied to any billing period where usage is less than 1000 kWhs.

  12. Energy Charge - A charge based on the electric energy (kWh) consumed. kWh usage multiplied by your plan rate.

  13. PUC Assessment and Gross Receipts Tax (Reimb)
    This fee is imposed on each retail electricity provider by the State of Texas. The Assessment fee is equal to one-sixth of one percent of the retailer's charge to you, the customer. This charge is a tax reimbursement for the PUC fees. The Gross Receipts Tax is imposed on electricity retailers selling in incorporated cities or towns with population greater than 1,000 and ranges from 0.581% to 1.997%.

  14. TDSP
    A Transmission and Distribution Service Provider is the company which transmits and delivers energy directly to you. They are often referred to as the "Poles and Wires" because they maintain the poles and wires which deliver your energy.

  15. Advanced Metering Surcharge
    Monthly fee, applied by your TDSP for the new advanced electric meters, or smart meters. This charge is passed on to you without mark-up. If you have more questions about this pass-through fee, or about the Advanced Meter System program, please contact your TDSP:

  16. PUC Assessment and Gross Receipts Tax (Reimb)
    This fee is imposed on each retail electricity provider by the State of Texas. The Assessment fee is equal to one-sixth of one percent of the retailer's charge to you, the customer. This charge is a tax reimbursement for the PUC fees. The Gross Receipts Tax is imposed on electricity retailers selling in incorporated cities or towns with population greater than 1,000 and ranges from 0.581% to 1.997%.

  17. PUC Assesment

Acronyms
  • A. kWhs: Kilowatt-hours, the standard unit for measuring electricity energy consumption, equal to 1,000 watt-hours.
  • B. TDSP: Transmission and Distribution Service Provide
  • C. PUC: Public Utilities Commission

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Copyright © 2009-2019 Frontier Utilities, LLC.
All Rights Reserved
5444 Westheimer Rd., Suite 1100 | Houston, TX 77056
PUC Certificate 10169

Privacy Policy  |  Terms of Use
Frontier Utilities
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Frontier Utilities
5444 Westheimer Road HoustonTX 77056
exclude(866) 926-8192