Trusted By Texans Across The State

Real feedback from customers who switched, enrolled, and manage their energy with Frontier Utilities.

  • 4.7/5 16,000+ Ratings on Google*
  • 4.6/5 6,000+ Ratings in the App Store*
  • 4.1/5 1,500+ Ratings on Google Play*
  • 18+ Years Serving Texas
  • Elizabeth W.

    Google

    I needed an electric company fast when I moved into an apartment, and didn't have time to research much. I have nothing but praise for them since they allowed me to switch my plan with no penalties. Since there was an issue with my A/C unit, it caused my bills to be higher than they should be. Customer service got me on the best plans until my A/C issue was resolved. I now receive relatively low energy costs considering I'm in the summer heat. I will be staying a customer with them.

  • Glory O.

    Google

    An amazing supervisor tried to reach me - we had phone tags several times but this supervisor persisted to make sure they reached me. I definitely recommend Frontier Utilities and when there is an issue the customer service team and supervisor strive to make sure the issues are resolved. Thanks so much team!

  • Louisa G.

    Google

    Very helpful associates! Got my electric plans set up quickly and efficiently.

  • Gustavo S.

    Google

    Fernando was very informative, patient and kind. He spent a lot of time answering my questions and going over the information.

  • Crystall R.

    Google

    Very good service both on phone and electrical service. Took care of my needs immediately. I would definitely recommend them to anyone looking for utilities service.

  • Earl D.

    Google

    Amazing customer service support

  • Ching

    Google

    Shandy B. was amazing, excellent service and very helpful, solved all my problems and more. Very satisfied with Frontier.

  • Cheyenne T.

    Google

    I've been with Frontier for 2 years now and never have any issues! Their customer service reps go above and beyond to help me out with any questions or concerns I have. I recently spoke with Franco about my upcoming renewal and he went over the best options for me and even got me a credit on my account! He answered all my questions and went into detail on all of the options.

  • Paul

    Google

    The guy was very professional yet very charming as well and polite and gave me the offer that I wanted and laughed with me a bit. I was very impressed and I recommend this company to anyone who wants a better rate for utilities. Wasn't pushy either like most reps. THAT'S RARE!

  • Kathy B.

    Google

    Juan carefully reviewed my past account and made a recommendation for renewal. He was efficient respectful.

  • Tawnya P.

    Google

    This was my 1st time setting up an electric service account and Juan help soothe any worries or concerns I had! I'm glad he was the one to help me out and I feel much secured choosing Frontier Utilities!

  • Alvanys V.

    Google

    Excellent customer service! Juan helped me with my electric plan and the whole process was super easy and smooth. He was very kind, patient, and took the time to explain everything clearly. I really appreciated his help. Highly recommend Frontier Utilities.

  • Mario M.

    Google

    Franco, at Frontier Utilities, went above and beyond to provide me the best cost effective electricity plan available. Much appreciated...Thanks!!!

  • Corey C.

    Google

    Omar was very helpful! Setting up my new energy plan was a hassle-free and positive experience.

  • Janice B.

    Google

    This company cares about people. Do you know how hard that is to find in today's day ? It's a smaller company with a heart. ??

  • Stephen L.

    Google

    Fist time home owner. Not the same as moving from apt. to apt. and still have a apt. lease. Frontier Utilities made it plain and simple. Took a min. but, it was worth the min. THANKS!

  • Peter M.

    Google

    Fast, convenient and cheap

  • Lasherrial J.

    Google

    I appreciate Frontier. I have been with them forever. I wouldn't change it for the world.

  • David G.

    Google

    They provide me with good electrical service and I like their web based dashboard of my account. It provides me with the information that I need.

  • Evette C.

    Google

    I have been a customer for 10 years or more and I Frontier is one of the companies I will never change! Their service is excellent, customer service reps are friendly and professional and I just have a great experience with them.

  • Tammie S.

    Google

    I've been with Frontier Utilies [sic] for one year and recently renewed. They have competitive rates, their customer service representatives are friendly, and very helpful. If you're shopping rates, give them a call.

  • Hayford O.

    Google

    Frontier Utilities has truly exceeded my expectations. Their customer-focused approach is outstanding, and it shows in every interaction. From the moment I signed up, their team has been responsive, professional, and genuinely committed to making the experience smooth and stress-free.

    Their rates are competitive, their billing is transparent, and their communication is consistently clear. I especially appreciate how quickly they address questions and how willing they are to go the extra mile to ensure customer satisfaction. It's rare to find a utility provider that combines affordability with exceptional service, but Frontier Utilities manages to deliver both effortlessly.

    I'm extremely pleased with the reliability of their service and the level of care they provide. Frontier Utilities has earned my trust, and I highly recommend them to anyone looking for a dependable, customer-oriented utility provider.

  • E G T.

    Google

    We've been with Frontier for years and they've always delivered what I consider to be good service at a good value. Renewing our contract this time around (like every time), Aldo was very helpful in helping us to choose the best plan as has everyone I've dealt with at Frontier.

Frontier Utilities mobile app dashboard

Tools That Help You Stay In Control

Monitor usage, pay your bill, manage your account, and access helpful tools designed to make energy easier.

View Plans

What Customers Value Most

  • Simple Switching

    A guided, straightforward enrollment process that makes switching plans simple and clear.

  • Helpful Support

    Friendly agents and responsive service whenever questions come up.

  • Useful Online Tools

    Easy account access, billing tools, and usage insights customers can rely on.

Frequently Asked Questions

  • Low rates are just the beginning. Frontier Utilities combines customer-focused support, flexible options, and tools designed to make managing your energy easier. Learn more here.

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