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Monday thru Friday 7am - 6pm CST, Saturday 8am-2pm CST

General Customer Service

Monday thru Friday 7am - 6pm CST, Saturday 8am-2pm CST

care@frontierutilities.com

After accessing the automated phone system, press '1' at the main menu, followed by '2' to speak to a live agent during our listed business hours.

Pay Your Bill By Mobile App

Here you can make payments, monitor your usage, refer friends, and set up auto pay.

Pay Your Bill In Person

You can make a cash payment in any Ace Cash Express storefront. You will pay a convenience fee directly to Ace for this form of payment. To locate the Ace Cash Express Store nearest to you, click here. Cash payments are also accepted at several convenient grocery stores such as Wal-Mart, Fiesta, Kroger, and H.E.B. To find a location near you, click here.

Be sure to take your current invoice with you to make the payment to the correct account. Next day payments will post to your account on the next business day if made before 5:00 pm CST. The convenience fee may vary depending on the store.

Check Your Balance

Text* BALANCE to 55755 to determine if you have an amount due, how many remaining Kilowatt-hours you have, and more.

Customer Solutions Department

If you feel that your question has not been fully resolved after speaking with a Customer Service representative, our Customer Solutions Department will work with you to resolve any questions or problems you may have in the following categories:

solutions@frontierutilities.com