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Once you switch your electricity to Frontier Utilities, you will appreciate the effort we put into our service. Whether you need assistance with your account or simply have a question, our trained Customer Care Representatives work hard to meet all your needs. You can also text the word BALANCE to 67463 to see your bill before you pay (message and data rates may apply). Give us a call or send us an email.
Residential: 1-866-926-8192 Commercial: 1-877-293-7535 Hours of Operation: Monday thru Friday 8am - 6pm CST; Saturday 8am - 2pm CST.
Phone: 1-866-926-8192 Hours of Operation: Monday thru Friday 7am - 6pm CST; Saturday 8am - 5pm CST Email: email@example.com
After accessing the automated phone system, press '1' at the main menu, followed by '2' to speak to a live agent during our listed business hours.
In the event you experience an outage, please call your TDSP for assistance. You may also view their Outage Tracker maps by clicking on the links below.
Houston and Surrounding Areas:
Dallas/Ft Worth and Surrounding Areas:
Monday thru Friday 7am - 6pm CST, Saturday 8am-2pm CST
Here you can make payments, monitor your usage, refer friends, and set up auto pay.
You can make a cash payment in any Ace Cash Express storefront. You will pay a convenience fee directly to Ace for this form of payment. To locate the Ace Cash Express Store nearest to you, click here. Cash payments are also accepted at several convenient grocery stores such as Wal-Mart, Fiesta, Kroger, and H.E.B. To find a location near you, click here.
Be sure to take your current invoice with you to make the payment to the correct account. Next day payments will post to your account on the next business day if made before 5:00 pm CST. The convenience fee may vary depending on the store.
Text* BALANCE to 55755 to determine if you have an amount due, how many remaining Kilowatt-hours you have, and more.
If you feel that your question has not been fully resolved after speaking with a Customer Service representative, our Customer Solutions Department will work with you to resolve any questions or problems you may have in the following categories:
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5444 Westheimer Rd., Suite 1100 | Houston, TX 77056
PUC Certificate 10169