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CONTACT US

Once you switch your electricity to Frontier Utilities, you will appreciate the effort we put into our service. Whether you need assistance with your account or simply have a question, our trained Customer Care Representatives work hard to meet all your needs. You can also text the word BALANCE to 67463 to see your bill before you pay (message and data rates may apply). Give us a call or send us an email.

 
More Payment Options

Approved walk-up locations are a convenient way to pay in cash. When paying at an approved walk-up location, your payment will post to your account within 30 minutes to 1 hour.

  1. To view ACH Payment Solutions locations, click here. Use our new BARCODE payment option through Dollar General Stores. Just text the word "BARCODE" to 55755 to get started.
  2. You can make a cash payment in any Ace Cash Express storefront using your Frontier Account number. To locate the store nearest to you, click here.

For all of the above options, you will pay a convenience fee directly to the merchant (MoneyGram, Ace, Dollar General, or ACH).Payments posted using Check Free or PLS systems may take up to 5 days to post (HEB, Fiesta, Kroger, Neighborhood Bill Pay Stations) to your account.Frontier Utilities does not have any agreement with Western Union for payments.

Sign Up For New Service:

Residential: 1-866-926-8192
Commercial: 1-877-293-7535
Hours of Operation: Monday thru Friday 7am - 6pm CST,
Saturday 8am-2pm CST

General Customer Service

Phone: 1-866-926-8192
Hours of Operation: Monday thru Friday 7am - 6pm CST,
Saturday 8am-2pm CST
Email: care@frontierutilities.com

*Want to pay your bill over the phone? Save $2.50 per payment if you use our automated system!* 

Simply call 1-866-926-8192. Press "1" for New Service or "2" if you are an existing customer, then enter your account number to start. It's fast & easy!

 

 

Pay Your Bill By Mobile Android App

Click here to Download the My FUN Account Mobile App for Android. Here you can make payments, monitor your usage, refer friends, and set up auto pay.

 Pay Your Bill By Mail

Send payment to:
Frontier Utilities
PO Box 660094
Dallas, TX 75266-0094

Please allow seven (7) days for posting.

Pay Your Bill By Phone

1-866-926-8192

You may use our automated system or hold to talk to a live agent.

Pay Your Bill In Person

You can make a cash payment in any Ace Cash Express storefront. You will pay a convenience fee directly to Ace for this form of payment. To locate the Ace Cash Express Store nearest to you, click here. Cash payments are also accepted at several convenient grocery stores such as Wal-Mart, Fiesta, Kroger, and H.E.B. To find a location near you, click here. Be sure to take your current invoice with you to make the payment to the correct account. Next day payments will post to your account on the next business day if made before 5:00 pm CST. The convenience fee may vary depending on the store.

Check Your Balance

Text* BALANCE to 55755 to determine if you have an amount due, how many remaining Kilowatt-hours you have, and more.* message and data rates may apply

 

Customer Solutions Department

If you feel that your question has not been fully resolved after speaking with a Customer Service representative, our Customer Solutions Department will work with you to resolve any questions or problems you may have in the following categories:

  • Power Outages
  • Emergencies - Please call TDU below
  • After-hours support
  • Weekend Support
  • Corporate Office Inquiries/Contact

Phone: 713-481-9957
Email: solutions@frontierutilities.com