Frontier Utilities is Texas owned and operated with main offices in Houston and Dallas.  Frontier Utilities is a rapidly growing marketer of natural gas and electricity to homes and businesses in Texas, New Jersey, Pennsylvania, Ohio and Illinois. The company is privately owned, and was founded in 2008 and is headquartered in Houston, Texas with about 100 employees. Frontier’s company culture is performance-driven, solutions-oriented, collegial, rewarding, open and fun. Our company and our outstanding employees are committed to giving back to our communities through charitable giving and volunteering.

Our mission is to create superior value and satisfaction for our customers, employees, communities and investors through the sale and supply of energy and related services. We execute our mission through the highest standards for service, innovation, integrity and financial performance within a supportive, collegial, and solutions-oriented work environment.

Title:   Manager, Regulatory Compliance

Reports to: Director, Retail Operations with dotted line accountability to Controller, CEO and Board of Directors

Job Summary:

The Manager will be responsible for ensuring that the Company complies with all regulatory rules in all markets where it operates. The person will be an expert in regulatory affairs and will be the Company's principal point of contact with regulatory bodies including Public Utility Commissions, Federal, state and local authorities, ISOs and other entities that regulate and/or set or enforce industry rules. The Manager will be responsible for monitoring the Company's systems and processes and for ensuring that they are compliant. The person will also be responsible for licensing and related new market processes and for required regulatory and ISO reporting. The Manager will keep his fellow leaders, the CEO and Board of Directors (as appropriate) informed of key regulatory developments that could impact the Company.

This person will provide broad legal, regulatory and compliance support across the business, advising company executives and other stakeholders on a range of issues including complex commercial contracts, consumer protection regulations, PUC licensing and compliance, litigation, sales and marketing, key industry risks, intellectual property matters, and new market entries.

Summary of Essential Job Functions

• Ensure compliance with applicable federal, state and local regulatory laws and market rules. Ensure that effective internal controls for ongoing regulatory compliance are in place.

• Monitor market rules and regulatory developments to inform the organization and to ensure that the Company stays a step ahead of regulatory and market rules changes.

• Collaborate effectively with the leadership team and other team members to ensure that the Company’s regulatory imperatives are understood and implemented.

• Gain detailed understanding of operational processes that are governed by regulation and rules and ensure that the Company is compliant. Monitor operational compliance on an ongoing basis.

• Manage the Company's regulatory calendar and ensure that all reports are filed on a timely basis.

• Manage external regulatory counsel and consultants on projects requiring legal advice and/or specialized expertise and experience.

• Work closely with the Information Technology and Operations to ensure that regulatory rules are fully and properly reflected in systems (billing, customer care, customer communications, IVR system, etc.) and processes.

• Manage the Company’s library of documents (Terms of Service, Notifications, Contracts, etc.) and the creation of new documents to ensure compliance. 

• Manage/coordinate the Company's response to any regulatory inquiries.

• Attend selected regulatory conferences and visit regulators in various States on a regular basis.

• 5+ years in progressively responsible regulatory management roles, preferably in the retail energy industry.

• Deep understanding of restructured competitive energy markets and regulatory and operational rules and translation of rules into operational and system processes.

• Strong organizational, analytical and problem solving skills.   

• An excellent team player with the ability to manage up and across to build, foster and nurture relationships across the Company and with 3rd party vendors.

• Highly professional written and verbal communication and interpersonal skills including knowing when formality is required. 

• Personable and outgoing in nature. Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.

• Ability to participate in and facilitate group meetings. 

• Ability to consistently listen to other executives and employees and to acknowledge and value their input and thoughts and requests and to provide clear, well understood, thoughtful and timely feedback

• The person must be 100% reliable with information that they are responsible for producing, having and/or understanding.

• Must be accountable and decisive when assessing information, making recommendations and for communicating regulatory matters to other managers, the CEO, and the Board of Directors as appropriate.

• A strong sense of ownership is a necessity.

Interested candidates may apply by sending their resume to jobs@frontierutilities.com  In the subject line, please include the position for which you are applying and include your name.

Note: Frontier Utilities is an EEO employer

We are an equal opportunity employer and all qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

Frontier Utilities participates in the E-Verify Employment Verification Program.

Frontier Utilities is not currently accepting unsolicited resumes from search firms. Regardless of past practice, all resumes submitted by search firms to any employee at Frontier Utilities via-email, the Internet or directly to hiring managers at Frontier Utilities in any form without a valid written agreement in place for that specific position will be deemed the sole property of Frontier Utilities. As a result, no fee will be paid in the event the candidate is hired by Frontier Utilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities