Analyst Billing and Transaction Services, Retail Operations

Frontier Utilities is Texas owned and operated with main offices in Houston and Dallas.  Frontier Utilities is a rapidly growing marketer of natural gas and electricity to homes and businesses in Texas, New Jersey, Pennsylvania, Ohio and Illinois. The company is private, and was founded in 2008 with headquarters in Houston, Texas with about 100 employees. Frontier’s company culture is performance-driven, solutions-oriented, collegial, open and fun. Our company and our outstanding employees are committed to giving back to our communities through charitable giving and volunteerism.

Our mission is to create superior value and satisfaction for our customers, employees, communities and investors through the sale and supply of energy and related services. We execute our mission through the highest standards for service, innovation, integrity and financial performance within a supportive, collegial, and solutions-oriented work environment.

Title: Analyst Billing and Transaction Services, Retail Operations

Reports to: Manager, Retail Operations, Billing and Transaction Services 

Job Summary:

This position will be processing day to day operational and billing functions for residential, small commercial and CSA customer types. Analyst works with cross-functional teams - pricing, sales, customer service, and finance to research and resolve system, billing and customer inquiries.

Summary of Essential Job Functions

• Interact with utilities (TDSP), third party EDI carriers and other REPs to ensure data synchronization and timely action on customer account transactions.
• Attend to issues related to meter data transactions, identify billing errors and apply adjustments as required.
• Research and resolve market transaction data issues and maintain data integrity with external and internal information systems to ensure efficient and accurate processing.
• Working knowledge to resolve Marke-Trak issues with ERCOT.
• Follow established business processes, identify areas of improvement, and suggest solutions for resolving system-related issues.
• Adhere to all market and regulatory guidelines.

• Act as the main point of contact to research and resolve billing disputes and provide timely resolution on any issues.
• Constantly review and analyze the AR Aging report and follow through with customers and engage the appropriate internal groups to take appropriate action when aged balances are not paid in full.
• Implement new measures to improve quality control process for outgoing invoices.
• Prepare monthly detailed analysis on billed revenues for the month, including Volumetric Analysis, Invoice vs. Accrual Analysis, LDC Balancing, etc.
• Monitor changes to billing determinants and incorporate into billing process.
• Perform accounting functions and reconciliations as needed.
• Provide data collection and reporting assistance during internal and external audits.
• Train new team members and constantly review the training materials to ensure these documents are updated and relevant.
• Deliver complete, accurate analysis on complex issues  with minimal supervision on customer related issues, and propose appropriate course of action to the impacted internal and external parties
• Provide detailed supporting documentation on any P&L swings or adjustments needed if there is a significant variance between forecasted vs. actual billed revenue.

Technical Requirements:

• Strong communication, analytical and interpersonal skills are critical, as well as a solid foundation with the MS Office Suite, and more specifically Excel.
• Qualified candidates will have a degree in accounting, finance, economics, business or an equivalent combination of experience, education and training.
• The ideal candidate will be a self-starter with a solid understanding of electricity and natural gas markets and deal flow with 2+ years’ experience.
• High attention to detail.
• Exceptional problem solving skills, taking ownership and follow-through to resolution.

 Leadership Requirements:

• Ability to work and contribute as an effective team player
•  Ability to manage projects and multi-task in a fast paced environment
• Highly confident, articulate individual who is a team player and works well with other desks
• Ability to prioritize tasks and be able to respond to changes in priorities
• Ability to explain complex ideas in a cohesive and clear manner
• Highly motivated, self-sufficient and enthusiastic individual who has strong desire to grow within Company
• Good understanding of business processes and data management
• Highly knowledgeable about Frontier Utilities and the Company Business Overview

Interested candidates may apply by sending their resume to jobs@frontierutilities.com  In the subject line, please include the position for which you are applying and include your name.

Note: Frontier Utilities is an EEO employer

We are an equal opportunity employer and all qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

Frontier Utilities participates in the E-Verify Employment Verification Program.

Frontier Utilities is not currently accepting unsolicited resumes from search firms. Regardless of past practice, all resumes submitted by search firms to any employee at Frontier Utilities via-email, the Internet or directly to hiring managers at Frontier Utilities in any form without a valid written agreement in place for that specific position will be deemed the sole property of Frontier Utilities. As a result, no fee will be paid in the event the candidate is hired by Frontier Utilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities