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Frontier Utilities’ Commitment to Help

The impact of Hurricane Harvey has been devastating for the Texas Gulf Coast. Frontier Utilities is committed to doing its part to assist those impacted. Below is a summary of the initial actions taken by Frontier.

  • Frontier Utilities is not currently processing disconnection orders in affected areas. However, power outages in your area or damage to your home’s electrical system may cause your home to be without power
  • We are offering bill payment assistance to those in need. We understand that people’s lives are disrupted. We are offering financial relief through payment plans, waiving late and certain other fees.
  • Frontier Utilities is donating money to relief organizations including the Red Cross to help those organizations help our fellow citizens.
  • We will continue to seek ways to help those experiencing hardship from Hurricane Harvey. The Frontier team sends our heartfelt best wishes.

Harvey Impact FAQ

1.       I have been impacted by the storm, Harvey and have been unable to pay my bill. Will my power be disconnected?

We are very sorry that you are going through this and we send our best wishes. Frontier Utilities is not currently processing disconnections in effected areas. We will provide flexibility for bill payment to you. If you need additional time to pay your electricity bill, please contact us so that we may explain our flexible payment plans.

2.       My house is flooded or has been flooded and I need to have my electric service turned off for safety reasons.

Our heart goes out to you and we wish you the best as you go through this difficult process. Please contact us if you have a need to disconnect your electricity service. Frontier will work with your utility in accordance with the utilities’ procedures to turn off your electricity. When you are ready for service to be turned back on please call us and we will gladly handle that too.

3.       My neighborhood is flooded and the U.S. Postal Service is not handling mail. How do I pay my bill?

We hope your area flooding clears soon and we send our best to you and your neighbors. You may pay your bill online via My Account, via phone at 1-866-926-8192 or via payment centers.

What to do after the storm has passed?

  • Stay away from downed power lines. Be especially mindful of downed lines that could be hidden in flood waters and treat all downed lines as if they are energized.

  • If you experience flooding and water has risen above the electrical outlets in your home, contact a licensed electrician before turning on the main circuit breaker or trying to restore power.

  • All electrical appliances and electronic equipment that have been submerged in water need to dry thoroughly for at least one week. Then, have them checked by a qualified repair person before turning them on. Attempting to repair a flood-damaged appliance could result in electrical shock or death. Attempting to restart it could result in further damage and costly repairs.

  • If the outside unit of an air conditioning system has been under water, mud and water may have accumulated in the controls. Have the unit checked by a qualified air conditioning technician.