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The health and well-being of our communities is our top concern. We’re committed to remaining flexible and responsive to your needs and are taking additional steps to provide relief during this uncertain time.
STATE OF TEXAS COVID-19 Electricity Relief Program
The state of Texas has created the COVID-19 Electricity Relief Program to assist eligible Texans keep their power on for the next six months. Eligible residents include residential customers who have been added to the state’s unemployment and low income list due to the effects of COVID-19. If you have recently filed for unemployment, call Texas Life Line at 866-454-8387 to apply, and press 1 after choosing which language you prefer. Their call center is operating 24 hours a day, seven days a week.
The state of Texas has partnered with Solix to administer the list and process all relief applications through the Texas Life Line. You may experience long call wait times as agents work to serve all Texans in need of assistance. Learn more about the COVID-19 Electricity Relief Program.
You may also apply online.
For the fastest service, please use our automated phone system at (866) 961-9399 to make payments or for payment arrangements. You can also talk to one of our team members about additional flexibility options we're offering at this time.
As always, you can check your account and pay your bill anytime in MyAccount.
If you need
payment assistance, you can request a Deferred Payment Plan. With a Deferred Payment
Plan, you can pay up to 50% of your outstanding balance down, or as little as
0% down, and pay the remaining balance in installments over the next 5 months.
Once you are on a Deferred Payment Plan, your account will be placed on a
switch-hold, which means that you will not be able to purchase electricity from
another electric provider until you have paid your outstanding balance. Once
the balance is paid, the switch-hold will be removed. If you are interested in
setting up a Deferred Payment Plan, you can use our automated phone system at
Frontier Utilities partners with nonprofit social service agencies to provide funding to Frontier customers who qualify for assistance with their electricity bills. Customers who meet the agency criteria can receive assistance to help pay their electricity bills during difficult times. If you or someone you know needs bill payment assistance, support is available by calling 2-1-1 or visiting 211texas.org and searching for ‘Electricity Bill Assistance’ to find programs in your area.
Tips and Tools
Since your family may be spending more time at home right now, you can keep up-to-date with your electricity usage by creating an online account. You can also find easy ways to use less electricity and save with our home tips.
STATE OF TEXAS COVID-19 Electricity Relief Program FAQs
Who qualifies and how do I apply?
Frontier Utilities residential customers who have been added to the state’s unemployment and low income list as a result of COVID-19 and cannot pay their electricity bill may be eligible for up to 6 months of disconnection protection through the COVID-19 Electricity Relief Program. Eligibility is determined by the Low Income List Administrator (LILA). To apply and determine your eligibility, call the Texas Life Line at 866-454-8387.
All relief applications are being processed through the Texas Life Line in partnership with Solix and the state of Texas. You may experience long call wait times as agents work to serve all Texans in need of assistance.
What information will I be asked to provide on the call? You’ll need to provide the information that matches your Frontier Utilities account, including name and address. It may also be helpful to have the following:
1) First and Last Name of person associated with the account
2) Service address with city and zip code
1) Account number
2) ESID number
3) Last four social of the person associated with the account
4) Telephone number associated with the account
What information will I need to provide after I call?
If you are unemployed, within 30 days of calling to apply for assistance, you will need to provide the program administrator (Solix/Texas Life Line) with a copy of your acceptance from the Texas Workforce Commission and a copy of your electricity bill so Solix can ensure the information in their database matches the electric service account information you provided. You can send the required documentation to Solix by:
1. Email: TX_COVID-19ELECTRICITY_RELIEF@SOLIXINC.COM
2. Fax: 1-877-215-8018
P.O. Box 4060
Killeen, Texas 76540-4060
Do I need to call Frontier Utilities after I enroll?
Yes, please call us at (866) 961-9399 before your next payment is due so we can work with you on a longer-term payment plan.
News, Health and Resource Links
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