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Senior Customer Call Representative, Retail Operations
Frontier Utilities is Texas owned and operated with main offices in Houston and Dallas. Frontier Utilities is a rapidly growing marketer of natural gas and electricity to homes and businesses in Texas, New Jersey, Pennsylvania, Ohio and Illinois. The company is private, and was founded in 2008 with headquarters in Houston, Texas with about 100 employees. Frontier’s company culture is performance-driven, solutions-oriented, collegial, open and fun. Our company and our outstanding employees are committed to giving back to our communities through charitable giving and volunteerism.
Our mission is to create superior value and satisfaction for our customers, employees, communities and investors through the sale and supply of energy and related services. We execute our mission through the highest standards for service, innovation, integrity and financial performance within a supportive, collegial, and solutions-oriented work environment.
Title: Senior Customer Call Representative, Retail Operations
Reports to: Supervisor, Retail Operations, Call Center Fulfillment Services
This position will be part of the initial contact fulfillment team for customers interested in our products and will be responsible for assisting customers in completing applications on line and over the phone, informing customers of the product features and terms, and customer account resolution. This role will interact with cross-functional teams - pricing, sales, customer service, and finance to research and resolve system, billing and customer inquiries. This position will assist other Customer Call Representatives with questions, training, account resolutions and additional duties as needed.
Summary of Essential Job Functions
Interested candidates may apply by sending their resume to firstname.lastname@example.org In the subject line, please include the position for which you are applying and include your name.
Note: Frontier Utilities is an EEO employer
We are an equal opportunity employer and all qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.
Frontier Utilities participates in the E-Verify Employment Verification Program.
Frontier Utilities is not currently accepting unsolicited resumes from search firms. Regardless of past practice, all resumes submitted by search firms to any employee at Frontier Utilities via-email, the Internet or directly to hiring managers at Frontier Utilities in any form without a valid written agreement in place for that specific position will be deemed the sole property of Frontier Utilities. As a result, no fee will be paid in the event the candidate is hired by Frontier Utilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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5444 Westheimer Rd., Suite 1100 | Houston, TX 77056
PUC Certificate 10169