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Customer Service

Overview

Once you switch your electricity to Frontier Utilities, you will appreciate the effort we put into our service. Whether you need assistance with your account or simply have a question, our trained Customer Care Representatives work hard meet all your needs. Give us a call, send us an email or try our online chat.

Live Chat SupportPay your bill online

Sign Up For New Service:

1-877-437-7440

General Customer Service

Phone: 1-877-437-7440
Email: care@frontierutilities.com

Pay Your Bill Online

Pay your bill online

Pay Your Bill By Mail

Send payment to:

Frontier Utilities Inc.
PO Box 660094
Dallas, TX 75266-0094

Pay Your Bill By Phone

1-877-437-7440

Pay Your Bill In Person

You can make a cash payment in any Ace Cash Express storefront. You will pay a convenience fee directly to Ace for this form of payment. To locate the Ace Cash Express Store nearest to you, click HERE.

24 Hour Power Outage Contact

In the event you experience an outage, please call your TDSP for assistance. If you have any questions regarding your service area, call us at 1-877-437-7440.

Texas Transmission and
Distribution Services Providers

Houston and Surrounding Areas:

  • CenterPoint Energy: (713) 207-2222 or toll free (800) 332-7143
  • Texas New Mexico Power: (888) 886-7456

Dallas/Ft Worth and Surrounding Areas:

  • Oncor Electric Delivery (formerly TXU): (888) 313-4747
  • Texas New Mexico Power: (888) 886-7456

South Texas:

  • AEP: (866) 223-8508

West Texas:

  • AEP: (866) 223-8508
  • Oncor Electric Delivery (formerly TXU): (888) 313-4747
  • Texas New Mexico Power: (888) 886-7456

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5161 San Felipe, Suite 320 | Houston, TX 77056 | PUC Certificate #10169
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