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We respect and understand that your privacy is important to you. This Policy Statement summarises
how we handle your personal information. We
collect personal information to assist us in the provision of energy
and other products and services to you. We will strive to ensure that
all personal information we collect is accurate, up to date and
complete. We will always treat your personal information
confidentially. We may
rely on third parties and agents, and these agents may require access
to your information to deliver energy and energy related services.
These parties may include debt collecting agencies, regulatory or
government authorities and authorised representatives. Where these
agents are used they will be bound by specific confidentiality
undertakings. We may use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so, or to protect the rights of others, their property or their safety. We may from time to time send you information regarding special offers or promotions. We will only do this if we believe this will be of interest to you. If you do not want us to send you any of this material please let us know, and we will ensure that no further material is forwarded. We
may record phone conversations for quality and compliance purposes and
may keep a record of visits to our website. These records will be
treated confidentially.We will endeavor to safeguard personal
information using methods that are appropriate to the sensitivity of
the information. However, we cannot guarantee that your personal
information may not be unlawfully accessed. Consequently, we will not
be held responsible for incidents resulting from any unauthorized
access to your personal information. We
may make changes to this Privacy Policy from time to time to reflect
changes in legal or regulatory obligations or changes in the manner in
which we deal with personal information. We will post any revised
version of this Privacy Code on our website. This Privacy Policy does not create or confer any rights, or impose any obligations on any individual
or Frontier Utilities beyond any rights conferred or obligations imposed by Legislation. If you would like to review the personal information that we hold about you or would like further information please contact us. |
